Terms and Conditions

By using the Candid Institute website, creating an account, enrolling in a course, buying study material or booking a teleconsultation, you agree to these terms and to our Privacy Policy. If you are under 18, a parent or guardian must agree on your behalf.

• Provide accurate details and keep them up to date.
• Keep your password private. You are responsible for activity on your account; change your password from dashboard settings if you think it has been shared.
• Accounts are personal and may not be shared or transferred.
• We may suspend accounts that are misused or that break these terms.

• Course details, schedules, mode (online, offline, hybrid or recorded), start and end dates and fees are shown on each course page at the time of enrolment.
• Enrolment is confirmed once payment succeeds; you will receive a confirmation by email and in your dashboard.
• We may change faculty, timetables or the order of topics where needed to deliver the course, and will tell enrolled students about significant changes.
• Attendance is recorded for classroom courses and is visible to the student and any linked parent.

• All prices are in Indian Rupees (₹). Payments are processed securely by Razorpay.
• Refunds, where offered, follow the refund terms communicated for that course or product at the time of purchase. To request one, email candidinstitute@gmail.com with your registered email and payment reference.
• If a payment is charged but your enrolment or purchase is not confirmed, contact us and we will either complete it or arrange a refund.

• Course content, notes, tests and study materials are owned by Candid Institute or its teachers and are licensed to you for personal study only.
• You may not copy, resell, share, upload or distribute our materials, or record live classes, without written permission.
• Purchased study materials stay available for download from your dashboard while your account is active.

• Sessions are paid in advance. The tutor confirms, reschedules or declines your request; meeting details are shared by email and in your dashboard.
• If a tutor declines a paid booking, contact us to arrange a refund or another session.
• Reviews must be honest and respectful. We may choose whether a review's text is shown publicly on a tutor's profile.
• Tutors are independent educators approved by Candid and must follow these terms and our code of conduct.

• Be respectful to teachers, tutors, staff and other students, online and in class.
• Do not attempt to access other people's accounts or data, or interfere with the website.
• Do not submit false enquiries, spam or misleading information.

We work hard to help every student succeed, but exam results depend on many factors, including each student's own effort, so we cannot guarantee a particular rank or score. To the extent permitted by law, our liability for any claim relating to a course or product is limited to the amount you paid for it.

We may update these terms from time to time. The "Last updated" date above shows the latest version; continuing to use our services after a change means you accept the updated terms.

These terms are governed by the laws of India, and disputes are subject to the courts at Jalandhar, Punjab. For questions, email candidinstitute@gmail.com, call +91 9876576598, or visit us at Below Domino's Pizza, Tanda Road, Jalandhar City (Pb) 144004.